Refund policy

Return & Refund Policy

At LavishLoom, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.

14-Day Return Policy

We accept eligible returns within 14 days from the date your order is delivered.

To qualify for a return, the item must:

* Be unworn, unused, and unwashed.
* Be in its original condition.
* Have all original tags attached.
* Be returned with the original packaging when applicable.
* Show no signs of wear, damage, stains, perfume, makeup, alterations, or washing.

Hijabs, sarees, jewelry, and other eligible merchandise may be returned within the 14-day return period, unless the item falls under one of the non-returnable categories listed below.

Please contact us before sending a return so we can provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from what you ordered, you must contact us within 24 hours of delivery.

Please provide your:

* Order number
* Description of the problem
* Clear photos or videos showing the issue

You can contact us at:

Email: lavishloom@gmail.com
Text: (313) 661-7118

If the mistake was made by LavishLoom or the product arrived damaged or defective, we will cover the appropriate return shipping cost and work with you to provide a replacement or refund, depending on availability and the circumstances.

Return Shipping Costs

For regular returns, the customer is responsible for the cost of return shipping and the return shipping label.

LavishLoom will cover return shipping only when the return is caused by our mistake, such as receiving an incorrect, damaged, or defective product.

Original shipping charges are generally non-refundable unless the return resulted from an error made by LavishLoom.

Final Sale & Clearance Items

All merchandise marked Final Sale or Clearance is non-returnable and non-refundable.

Final Sale and Clearance merchandise is also not eligible for exchange unless the item was delivered damaged, defective, or incorrect due to an error by LavishLoom.

Customized & Personalized Items

Customized, altered, made-to-order, or personalized products are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or incorrect due to an error by LavishLoom.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

LavishLoom is not responsible for packages that are lost, delayed, returned, or delivered to an incorrect address because the customer provided incorrect or incomplete shipping information.

If a package is returned to us because of an incorrect address, the customer may be responsible for any additional shipping costs required to resend the order.

Refunds

Once your returned item is received, we will inspect it to make sure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

LavishLoom reserves the right to refuse a return or refund if an item does not meet the conditions stated in this policy.

Exchanges

If you would like a different size, color, or item, please contact us. Exchanges are subject to product availability.

Customers are responsible for shipping costs associated with regular exchanges unless the exchange is required because LavishLoom sent an incorrect, damaged, or defective item.

Contact Us

If you have questions regarding a return, refund, damaged item, or order issue, please contact:

LavishLoom
Email: lavishloom@gmail.com
Text: (313) 661-7118