At LavishLoom, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how we handle returns and refunds.

Refund Eligibility

To qualify for a refund, your item must meet the following conditions:

• Return Period: You can request a refund within 30 days of the delivery date.
• Condition: Items must be unused, unworn, and in the same condition that you received them, with original tags and packaging intact.
• Non-Refundable Items: Certain items, such as intimate apparel, gift cards, and final sale items, are non-refundable. Please refer to the product description for any exceptions.

Refund Process

If your return meets the eligibility requirements, follow these steps to initiate a refund:

1. Submit a Refund Request: Contact our customer support team at [your email] to begin the return process. Please include your order number and reason for the return.
2. Return Authorization: Once your request is approved, you will receive a return authorization and a prepaid return shipping label via email.
3. Return the Item: Pack the item securely in its original packaging and affix the prepaid shipping label. Drop it off at the nearest shipping location.
4. Refund Confirmation: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Refund Timeline

Once your return is received and inspected, please allow up to 5-7 business days for the refund to be processed. Refunds will be issued to the original payment method used at checkout. Depending on your bank or payment provider, the refunded amount may take additional time to reflect in your account.

• Partial Refunds: In certain situations, partial refunds may be granted for items that are returned after 30 days or are not in their original condition (e.g., items with missing parts, damaged packaging).

Shipping Costs

• Original Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.
• Return Shipping: If your return is approved, we will provide a prepaid shipping label. You will not be charged for return shipping unless otherwise specified.

Exchanges

If you prefer to exchange your item for a different size, color, or style, please follow the same return process and place a new order for the replacement item. Exchanges are subject to availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team immediately at [your email] with your order number and a description of the issue. We will arrange for a replacement or refund for the damaged item.

Late or Missing Refunds

If you haven’t received your refund within the stated processing time, please check with your bank or credit card company as it may take additional time for the refund to post to your account. If you still have not received your refund, contact us at [your customer service email] for assistance.

Need Help?

If you have any questions about our refund policy or need assistance with your return, please contact our support team at:

• Email: [your customer service email]
• Phone: [your phone number]